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Primo VE End-User LibGuide - PASCAL Template

This LibGuide was developed by the PASCAL Discovery, Reference, and User Experience Working Group, with the support of ChatGPT, a language model created by OpenAI.

FAQs

  • Do I have to log in to search?
    • Logging in is not required to perform a search in the library catalog. However, being logged in grants you access to many of the useful features in the catalog, like requesting materials, saving favorites, viewing your current loans, and exporting search results!
  • How do I find physical books?
    • Type in your search terms in the search box, and select the "Library Catalog" search scope. Then on the results page, look to the side of the page with the filters and facets. Expand the facet named "Resource Type" and select "Books". Then, at the top of the filters and facets, expand the facet named "Availability" and select "Held By Library". This will return only materials related to your search terms that are available in print format, and that are books, rather than magazines or newspapers.
  • What is PASCAL Delivers?
    • PASCAL Delivers is a rapid delivery service provided by the Partnership Among South Carolina Libraries (PASCAL). It allows students, faculty, and staff at participating PASCAL libraries to request and receive books, articles/chapters, and other items from other academic libraries in South Carolina.
    • Physical items usually arrive within a few days, and digitized articles/chapters arrive sooner.
    • With PASCAL Delivers' Pick Up Anywhere and Return Anywhere services, you can pick up requests at and return items to the participating library nearest you.
    • PASCAL Delivers' Visiting Patron Service allows you to visit any participating library in person. Browse and check out up to 25 items. Be sure to bring a current, valid identification card from your home institution.
    • PASCAL Delivers Digital is a new service that allows you to request digitized copies of articles and chapters and have them emailed to you.
    • Whether you are on or off campus, PASCAL Delivers provides access to a wealth of resources from academic libraries across South Carolina!
    • For more information on PASCAL Delivers, please visit: https://pascalsc.libguides.com/pascaldelivers.
  • I placed a request for an item but I haven't received it yet. What happened?
    • Once you place a request, a green notification should appear on the record's page telling you that your request has been placed.

  • To check the status of a request you placed, sign in to your library account in the catalog, then navigate to "My Requests".

  • On this page, you can see what stage of processing your request is in.

  • If you're still unsure, talk to your library staff by email, chat, or in person.
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The Statewide Electronic Library for Higher Education is coordinated by PASCAL, its members and other partners.
Funding is provided by the South Carolina General Assembly, PASCAL member libraries, and grants.
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