Function: Investigates new solutions and continually assesses existing systems against emerging needs and technological changes to ensure agility and achieve improved functionality, efficiency, and interoperability.
Expectations and Responsibilities:
- Monitoring vendor compliance with Service Level Agreements and general performance of customer support.
- Defining and implementing system access and permissions, printing requirements, batch loading rules/schedules, and data conversion requirements.
- Facilitating interoperability with third-party systems, such as Banner, PeopleSoft, EZProxy, OpenAthens, etc.
- Providing recommendations to the SLSP Coordinator regarding the ongoing maintenance of the SLSP Help Desk.
- Coordinating release testing and training with all other Working Groups.
- Advising on the configuration and documentation of the Primo Discovery interface.
- Advising in the development of requisite reports for workflow and reporting needs.
- Identifying system-level enhancements, customizations, and/or problems and communicating them to the SLSP Help Desk and/or vendor as appropriate.
